About Transportation

1. Is the selected shipping service available in my country? Who is the shipping carrier? How long does it take to arrive?

We offer delivery to most countries including the Netherlands and Belgium.

Delivery time = processing time (order preparation) + shipping time.

• Delivery Fee: Free for orders over €50, €20 for orders under €50.

• Processing time: 1-2 weeks

Fast Shipping: only available to Norway, Iceland, Cyprus, Puerto Rico, Alaska, and Hawaii.

• Delivery Fee: €100 per piece

• Processing Time: 1-2 weeks

• Shipping Time: 5-7 days

• Carrier Availability by Destination:
Norway, Iceland, Cyprus: UPS / DHL Express
Puerto Rico, Alaska, Hawaii: UPS / DHL Express / FedEx

Please note: Delivery time will vary depending on flight information at the time of order.  Other remote countries may take more time. We are constantly improving our service and we will try our best to find more and better carriers to cooperate with.

For faster shipping, please contact us: [email protected].

The delivery time we mentioned is only an estimate and mainly depends on the shipping time.

The stock levels shown on our website are based on the stock levels we receive from our own or manufacturer warehouses. Stock levels may change rapidly. Even if we show that a product is in stock on our website, it does not mean that the product is actually in stock. Items may have already been sold when an order is placed.

Please do not schedule an electrician based on the stock levels and lead times shown on our website. An electrician should only be scheduled when the item arrives.

• If you have further questions or need to ship to other countries, please contact us for consultation: [email protected].
>> Please refer to our Shipping Policy for more details.

2. Can I track my order?

Yes. Once your order is shipped, you will receive an email with the tracking number.
Click this link https://www.17track.net/en and enter the tracking number.
You can also contact our customer service team at [email protected] to get the latest logistics information.

About Returns and Refunds

1. How do I cancel an order?

You can cancel your order for free within 24 hours without any reason.
If your order has been shipped, it cannot be cancelled. If you insist on canceling, we will charge 30%-50% of the order amount as storage fee, order preparation fee and shipping fee. This fee will be deducted from the refund of your goods.

2. What if I receive a damaged item?

Products received with broken glass, dented sunshades or frames are not considered defective and are not returnable. In this case, we will replace the glass or sunshade free of charge. If you do not wish to receive a replacement and wish to return the product, we will treat it as a normal return and charge a restocking fee of up to 35%. We also reserve the right to deduct any outbound shipping costs from your refund.

3. When can I receive my refund?

Once we receive your return, it may take up to 5 business days to refund the funds to your original payment (PayPal: 1-2 days; Credit Card: 3-5 days). If you still have any questions about your refund, please contact us at [email protected] and we will get back to you as soon as possible.
Please note that any cancellations or returns are subject to our Returns and Refunds Policy.

>> Learn more

About Products

1. What types of home decor products do you offer?

We offer a wide range of home decor products including bedding, lighting fixtures, storage boxes, wall decor and more. Our products are carefully selected to suit different styles and preferences.

2. What kinds of bedding do you have?

We offer a wide range of bedding products such as sheets, cushion covers, blankets and pillows. These products come in a variety of sizes, materials and designs to suit different preferences.

3. What types of wall decorations do you offer?

Our collection of wall decorations includes paintings, wall hangings, wall stickers, posters and stickers. These items can add personality and style to your walls and allow you to create a unique and warm atmosphere in your home.